7 Real-life Chatbot Use Cases in Different Industries!

And no matter how many employees you have, they will never be able to achieve that on such a big scale. One of the most important aspects of manufacturing is the regular supplies of parts and materials. Companies in the manufacturing sector need to keep track of their supply and existing inventory in order to avoid waste and make sure that orders are fulfilled. Thanks to manufacturing NLP chatbots, employees can access the status of supplies and any relevant information whenever they need it. In this article we discuss their use cases in this sector as well as key benefits. Some bots are designed with emotionally intelligent technology in order to provide therapy to patients and navigate empathy and feelings.

• Head of Marketing and Strategy at Mav, Hillary Black helps you design a strategic, conversational experience on SMS with best practices and examples.
• Flower delivery services, food delivery, clothing stores, and other similar e-commerce websites can use bots for this type of task.
• The global B2C market is $250 billion in value, while the global B2B market is $560 billion.
• These types of requests usually can take up to 80% of the customer requests volume, and they can be covered with a chatbot in no time.
• Using the company’s chatbots, customers will be able to perform tasks such as checking account balances, transferring money to other accounts and alerting the bank to lost credit and debit cards.
• Now and then, you’ll see chatbots performing several roles and taking care of multiple functionalities that’ll help your business create a delightful experience for prospects and existing customers.

Our team will design, build, and support a chatbot solution that’s tailored specifically to your business needs. Sign up for newsletter list to gain new strategies and chatbot insights at the intersection of marketing and technology. Chatbots also generate a lot of engagement due to its informal conversational nature.

Chatbot eases appointment bookings

Open-source conversational AI platforms are more flexible and allow businesses to completely personalize their chatbot. They have no external dependency so they can be installed and deployed virtually anywhere. Plus, they can be integrated into different channels such as Facebook messenger, Slack or on your own website/mobile app. They are also amazing platforms to get started and build a proof of concept because the open-source version is free. As per Business Insider, 80% of businesses will adopt chatbots by 2020. In this blog, we will learn of chatbot applications and how top industries are using chatbots.

• This improves customer experience, which in turn leads to customer loyalty and more customers.
• The predictive and sentiment analysis is going to make chatbot use cases function even better in the future.
• This includes suggesting the benefits of credit cards to customers, which they might not be aware of and have been approved for, as well as asking them about their long-term money-saving goals.
• Like the account’s password recovery, some user flows on the website were too complicated and stopped customers from quick resolutions.
• Much like the travel and tourism industry, hospitality has seen a major uptick over the past few decades.
• The chatbot can also book an appointment for the patient straight from the chat.

CISS uses Freshchat to help automate chat assignments to its human customer support team based on the type of customer query received. Since CISS supports a wide range of specialties, task assignments must be spot on so support requests are handled promptly. Chatbots can help employees by acting as virtual assistants beyond assigning tasks. For example, chatbots can send notifications to employees about upcoming deadlines, link to appropriate pages in the knowledge base, and help employees find customer data more quickly.

Gathers & Qualifies Leads

It’s also very quick and simple to set up the bot, so any one of your patients can do this in under five minutes. The chatbot instructs the user how to add their medication and give details about dosing times and amounts. Straight after all that is set, the patient will start getting friendly reminders about their medication at the set times, so their health can start improving progressively. It used a chatbot to address misunderstandings and concerns about the colonoscopy and encourage more patients to follow through with the procedure. This shows that some topics may be embarrassing for patients to discuss face-to-face with their doctor.

Soon enough, chatbots are going to be an integral part of client communication as well as a part of internal processes. The predictive and sentiment analysis is going to make chatbot use cases function even better in the future. It majorly streamlines processes and saves a lot of time and money for the business. On the other hand, warm leads are the people who have some interest or awareness about your business.

Chatbot Uses Cases for Support

The brand uses a chatbot to capture potential leads and turn them into customers. With simple conversations, the bot conveys the various types of classes offered by the studio. Moreover, it also captures the personal details of customers like their name, email address, and phone number. This is an example of what a chatbot can do in the sales segment for generating new leads. Recruitment chatbots are soon picking up the pace and making its way to the mainstream. They serve as a virtual assistant of the recruiter by performing a preliminary recruitment process.

• Various different industries have already experimented with chatbots, to different levels of success.
• Many entertainment companies work around the clock as well and the application of AI chatbots can help answer customer questions 24/7.
• Engage with your customers any time of the day or night on whichever messaging platform they use.
• All of this is done 24/7, 365 of course, making sure that your customers are always cared for.
• They can also collect leads by encouraging your website visitors to provide their email addresses in exchange for a unique promotional code or a free gift.
• In this article, we’ll have a look at the 21 most popular chatbot use cases for the Retail, Travel, Education, HR, and Real Estate industries.

Besides, they were searching for a way to address commonly asked questions. For example, questions about their eligibility for different immigration programs and Visa application processes. Gateway Containers collects the information of website visitors who are interested in their Chatbot In Different Industries services through a traditional contact form (conversion rates usually below 2%). Domino’s is the first major brand to launch a chatbot on Facebook Messenger and generates nearly $5bn a year. One of the vital undeniable aspects is to engage with customers where they are.

Real Estate

As you can see in the image above, the food delivery platform has a chatbot in place that helps its customer cancel the order. SourceAs you can see, Zalando’s chatbot informs the customer about their order being shipped. It even allows tracking the shipment in real-time and provides access to complete order details like payment history and products purchased. That’s because users have to feed the entire conversation flow with the help of the branching logic feature. Beauty and fashion is a good example of a sector that is using chatbots in such a way. For instance, clothing brands use them on their sites to ask customers about their style preferences, or what items they are looking for.

Chatbots can handle many administrative tasks that — if missed — prevent the sales team from developing more relationships with leads. Your bot can book demo appointments with customers, walk customers through the onboarding process, and promote free trials and discounts. Chatbots evaluate a candidates’ profile and interactions to create the candidate persona. Customer behavior trends are dominated by smartphones, internet, messaging platforms, and voice assistants. Banking and financial service businesses must alter their business strategies by adapting to these customer trends.

#2. Chatbot Use Cases for Sales

In an industry where time is of crucial importance, chatbots can prove themselves to be helpful. Hospitals and clinics won’t get overwhelmed with basic questions and queries, and on the other hand, patients will get prompt answers. We are now going to go through several chatbot use cases in healthcare. With chatbots, you can use fun content like emojis, images, GIFs, and memes.

This can guide customers with troubleshooting and also direct them to instructional media like video tutorials or the self-service knowledge base on your website. Besides giving customers a full walk-through, the chatbot can collect customer feedback. Use this vital information to improve the service and optimize the flow even more.

The best chatbots are designed to operate on various digital platforms at the same time and collect data simultaneously in order to offer an outstanding customer experience. Omnichannel capability helps businesses deliver efficient solutions quickly 24/7. This helps companies save a lot of money and improve their operational efficiency. Very well said about how chatbots are shaping and being portrayed in the world of Business Administration these days.

Chatbots can help students find rooms where their lectures or exams are taking place, etc. The third Monday of January is considered the most depressing day of the year. Virgin Holidays decided to shake away Monday’s blues by focusing on the positive and fun things happening in the world. They slashed the prices of over 200 activities from its holiday packages to just 1 $ – the price of a chocolate bar. But people had to be very quick if they wanted to snap up a bargain, though, as the sale had taken place on Sunday 21st January only – so once it was gone, that’s it.

Moreover, with an approach of Human + Bot, a chatbot essentially automates conversations with timely human intervention. That being said, let us see the applications of a chatbot in different domains. Rule-based or scripted are the types of chatbots that can be used to answer common questions – for instance, booking a table in a restaurant or buying tickets to the cinema. Followed by a decision tree, the customers are provided a set of predefined options that leads to the relevant answer. Chatbots can answer simple questions or direct users to the correct department based on the query. They can also help fill in forms and provide information about government services.